Why has my order been declined?

If your bank or payment provider has declined our request for payment, firstly you should check that you have inputted your payment details correctly.

Please check the following information:

  • Have you entered the correct expiry date? Or has the card you paid with expired?
  • Does the billing address and postcode you entered match the details held by your card provider?
  • Do you have sufficient funds available on the card?

If you are sure there are no problems with your payment, you will either need to try an alternative payment method or you will need to contact your bank directly for more information as we are not given a reason for a rejected payment.

Please note that we take fraud very seriously so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. On some orders, we may need to perform security checks and if we are unable to validate your identity, we may get in touch to ask for a little more information from you.